Careers

Careers
At H&V Collision Center

Body Technician

Department: Production

Responsible to: Production Manager

Status: Non-Exempt

Position Summary:
The auto technicians will perform repairs ranging from simple dents to realigning damaged car frames. Remove damaged sections of vehicles using metal-cutting guns, air grinders and wrenches, and install replacement parts using wrenches or welding equipment. Position dolly blocks against surfaces of dented areas and beat opposite surfaces to remove dents, using hammers.

Major Functions:

  • Review and evaluate work orders, identifying where additional information or safety changes are needed.
  • Coordinate with parts to limit delays and improve efficiency of repairs.
  • May Perform maintenance tasks like replacing head lamps, testing shocks, evaluating brakes, etc.
  • Remove/replace broken or repaired parts as per auto specs.
  • Follows company procedure to ensure noting is overlooked.
  • Other duties as assigned.

Call Center Representative

Reports To: Call Center Manager
Pay Structure: Non-exempt

Call Center Representative Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Call Center Representative Job Duties:
– Determines requirements by working with all phone customers.
– Answers inquiries by clarifying desired information; researching, locating, and providing information.
– Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
– Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
– Sells additional services by recognizing opportunities to up-sell jobs; explaining shop benefits.
– Maintains call center database by entering information.
– Keeps equipment operational by following established procedures; reporting malfunctions.
– Updates job knowledge by participating in educational opportunities.
– Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
– Skills/Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.

Customer Care Representative

Qualifications:

HS Diploma or equivalent, 6 months customer service experience, knowledge of computers, and related equipment.

Position Summary:

Follows company policies to ensure that the customer is receiving the best possible experience

Major Functions:

  • Check in customers and expedite info into Scheduler and appropriate department.
  • Builds relationships with vehicle owners, repairers, and insurance personnel to negotiate costs and sell work.
  • Input estimates and interacts with other computer software.
  • Stays in contact with customer during entire repair process, Works to address all customer concerns, and insures satisfaction when repairs are complete.
  • Responsible for scanning, uploading, final billing and posting payments to customer accounts.
  • Office Cleaning
  • Responsible for confirming payments details from the insurance companies.
  • Responsible for receiving payment from the customer. (collecting deductible).

Detail Technician

Qualifications:

Clean and valid driving record; ability to be in the elements for a long period of time

Position Summary:

Working as part of a team you will be restoring vehicles to like-new condition. All while following the company processes.

 

Major Functions:

  1. Cleans, buffs, and polishes repaired vehicles inside and out.
  2. Uses specialized equipment, material, and chemicals to remove dirt and dust, eliminate all evidence of repairs, and return vehicle to like-new appearance.
  3. Responsible for final quality checks prior to delivering vehicle back to customer.
  4. Other duties as needed
  5. Securing keys to vehicles.
  6. Ensuring vehicles are locked and secured.

Estimator

Qualifications:

A High school diploma, computer skills, excellent verbal and written communication skills.

Position Summary:

Interprets policies to decide whether to: repair or replace damaged parts and components; either using new, used, or refurbished parts; use parts manufactured by the original manufacturer or a third party; and override computer software estimates regarding labor hours. Manages a team of estimators.

Major Functions:

  • Inspects and analyzes collision damaged vehicles to create a repair plan and apply pricing.
  • Builds relationships with vehicle owners, repairers, and insurance personnel to negotiate costs and sell work
  • Uses computers to write estimates and interact with other computer software.
  • Works to address all customer concerns, and insures satisfaction when repairs are complete.
  • Responsible for final Quality Control Check of vehicle
  • Other duties as needed

Management Trainee

Qualifications:

* College degree or actively pursuing preferred

* Strong organizational and computer skills

* Excellent verbal and written communication skills
* Valid Driver’s License required
* Must be willing to submit to a background check

* Independent Adjuster License preferred but not required

* I-Car certified preferred but not required

* ASE certified preferred but not required
* Confidence to handle high volume under pressure
* Effectively communicate with insurance companies and customers

* Demonstrated leadership experience on campus, within the community, or in prior work experience

* Interpersonal skills, work ethic, ambition, integrity, and leadership ability

* Flexible work schedule with occasional evenings and weekends

Position Summary:

We are looking for enthusiastic individuals to help H&V Collision enhance the customer experience in a very busy auto collision operation.  As a management trainee, you will train in each department throughout the company.  You will learn how to provide excellent customer service, write auto damage estimates, build relationships with insurance partners, vendors, and suppliers, and run production in a fast paced collision center.  The goal of this management training program is to develop future business leaders to help us continue on our path of steady growth, profitability and success.  Upon successful completion of the paid training position, you will become eligible for a management position.

Major Functions:

* Work in different departments to gain perspective, including customer service, repair planning, accounting, production, and quality control

* Work with other managers to plan and direct the work of the organization

* Handle established accounts to gain familiarity

* Participate with store management in interviewing, hiring, and training employees

* Use company reports to analyze sales, gross profit, production, and inventory and parts activity

* Build your ability to motivate, inspire, and develop a team  through our training program

* Develop and implement action plans that protect company assets and profitability
* Communicate with customers, insurance companies, and repair professionals
* Record customer information in provided software platforms
* Use computer to write thorough and accurate estimates of damaged vehicles and update customer records
* Facilitate repair processes of damaged property
* Participate in our training programs to learn about the company and automotive industry to enhance your performance skills

* Inspect and analyze collision damaged vehicles to create a repair plan and apply pricing

* Build relationships with vehicle owners, repairers, and insurance personnel to negotiate costs and increase sales

* Work to address all customer concerns and ensure satisfaction when repairs are complete

Paint Prep Technician

Qualifications:

High School Diploma / 1 years related work experience. Must have good hand eye coordination and be able to clearly identify colors.

Position Summary:

Will make cosmetic repairs to vehicles and repaint them, must communicate with employer and other employees to plan and execute repair and painting jobs on a variety of vehicles, including cars, trucks and buses, etc. Must have a good attitude and be a team player.

Major Functions:

  1. Remove dust and other debris from surfaces to be painted.
  2. Inspects quality of repairs from Body Dept.
  3. Responsible for final prep before paint
  4. Mask or tape off details and components to avoid contamination.
  5. Participate in ongoing technical and safety trainings
  6. Load and remove vehicle from to booth
  7. Checking for runs or sags in the paint to ensure a quality product before returning to the body dept. for reassembly.
  8. Help maintain paint booth and supplies accordingly.
  9. Other duties as assigned

Refinishing Technician

Qualifications:

Associates degree or 3 years related work experience. Must have good hand eye coordination and be able to clearly identify colors.

Position Summary:

Will make cosmetic repairs to vehicles and repaint them, must communicate with employer and other employees to plan and execute repair and painting jobs on a variety of vehicles, including cars, trucks and buses, etc.

Major Functions:

  • Remove dust and other debris from surfaces to be painted.
  • Use computerized software to mix/match paint.
  • Mask or tape off details and components to avoid contamination.
  • Select the proper colors and substances for the project.
  • Determine the necessary application of paint for a thorough coat
  • Checking for runs or sags in the paint to ensure a quality product.
  • Participate in ongoing technical/safety trainings.
  • Help to keep the paint team on track and ensure proper procedures are followed.
  • Other duties as assigned

Parking Attendant

Qualifications:

Clean and valid driving record; ability to be in the elements for a long period of time

Position Summary:

Parking Attendant is responsible for providing a positive first and last impression to customers when they arrive and leave our service facilities; assist in moving and storing vehicles

Major Functions:

Provide customer preliminary information and directs them to appropriate areas.
2. Park customers’ vehicles in specified areas in a safe and efficient manner.
3. Retrieve customer vehicles from specified areas in a safe and efficient manner.
4. Obeys all traffic laws on and off property.
5. Deliver internal and external service by exercising good communications skills.
6. Park and retrieve vehicles as requested in parking lots, garages, or other locations.
7. Other duties as needed.

8. Lock vehicles and secure key in the manager’s office.

Parts Assistant

Qualifications:

Less than 1 year of parts department experience

Position Summary:

Assist Parts Manager in the daily activities relating to parts inventory

Major Functions:

  1. Distribution of parts
  2. Sourcing Parts
  3. Maintain supplies for shop
  4. Parts running
  5. Coordinating delivery of parts
  6. Follow guidelines for insurance companies (geico, progressice, all-state, etc.)
  7. process orders, forms and applications
  8. mirror matching
  9. Other duties as needed

Careers

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